Refund Policy for TE Marathon
TE Marathon may, but are under no obligation to, honor requests for refunds
for the following reasons:
This Product Is A Custom Digital Product And There Will Be No Refunds Unless Any
Of The Below Apply -- Scammers / Serial Refunders Beware -- We Track All
Downloads By IP Address!!
All Requests & Cancellation Requests must be submited to our support desk at
http://josecliment.com/helpdesk/ in order to be evaluated and responded to, Do
Not Send An Email, email is not our system for providing service and support.
Non-delivery of the product: Due to an issue with the mail or courier service,
you do not receive a delivery e-mail from us. Depending on the price of the
product, TE Marathon may require you to first submit proof that you have
submitted a report to the mail service or courier company describing the missing
Download issues: You have problems that prevent you from downloading the product.
TE Marathon recommends that you contact the support desk for your browser
provider, as TE Marathon ensures that our software can be downloaded with all
major browsers, and this problem usually arises from a customer's issue with
either their browser, firewall, or network;
Irreparable defects with the software, scripts etc : Although all the products
are thoroughly tested before release, unexpected errors may occur. This reason
should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a
case-by-case basis and subject to our approval. To prevent this kind of claim
from arising, every customer is encouraged to check free samples ( in the form
of video overviews, demo links, product samples, screen shots) of each type of
the product offered before making a purchase.
Just because you purchased and found out that you didn't like the content (for
any reason) is not a valid reason to ask for a refund, we are not a Big Box
Store, we provide copyright protected, custom digital content.
We will only consider Valid, verifiable, certified 3rd party proof that all of
our Digital Material has been removed from your computer, site (s)
We are not presenting you with an opportunity to get rich.
Cancellation Of Memberships:
You have every right to cancel your membership payments thru your payment
processor, as soon as we receive notification of your cancellation, your
membership will be de-activated.
Always remember to cancel your membership renewal prior to the next release of
the Monthly Product, which is always by the 11th of the current month. Don't ask
for a refund after renewal has happened.
You Can Of Course Cancel Your Subscription At Any Time...
But, If for any reason you can't access the website or the content after your
initial purchase, please contact support and we will try to resolve the problem,
if we can't solve your issue through our support system within 10 days, we will
promptly issue a full refund.
It is our intention to have HAPPY Customers...
If it's your intention to gain access and download our material, then ask for a
refund, the answer is NO, that will not be tolerated, and no refund will be
issued. We have to take this stance because not everyone is as honest as we
think everybody should be. There are some "Serial Refunders": out there who gain
access to websites ( such as ours) just to download products for free and then
ask for a refund! We track user IP Addresses and do our best to stop this kind
of activity on our website.
We handle refunds via our payment processor Every Friday at close of business,
not including all holidays.
DO NOT START A CLAIM on your payment processor, as it damages our reputation as
a merchant. We have nothing to gain by holding your money hostage if you can not
access the product.
*** If you file a dispute on your payment processor directly instead of asking
for a refund via our support desk, then our refund consideration is "null-and-void"
and we will fight the dispute. And All Of Your Membership Levels Will Be De-Activated
Most Of You Should Know That PayPal and Payza Has A Very Clear "No Refund
Policy" On Downloadable Digital Content..
Changes to this Refund Policy:
We reserve the right to modify this policy as may be needed, and we are under no
responsibility to notify you of any changes that may occur now and in the future.